Refund policy

Trayz EG Exchange & Return Policy — Summary:

Conditions:

• Timeframe: 14 days from receipt.
• Product must be unused, in original packaging, and in its original conditions.
  
• Damage must not be from misuse or installation error.
• All accessories/parts must be included.

Defective Products:

• Contact support immediately for a technical report confirming the defect: trayz.eg@gmail.com
• Entitled to replacement or refund (including shipping) within 14 working days of notification.

Important Notes:

• Inspect the product at delivery — visible damage accepted at delivery becomes your responsibility (no return after that).
• Right to return is lost if the defect results from an accident after use began.
• Customer pays return shipping fees.
• Trayz Eg can refuse requests that don't meet these conditions.

Refunds:

• Cash payments: within 14 working days of inspection.
• Visa payments: within 24 working days via bank transfer.
• May also be issued as site credit or vouchers instead of cash.